Talk to customers from your own channels.
Connect the WhatsApp numbers and email mailboxes your team already uses, and Xentral keeps every conversation linked to the right customer. No shared sender, no lost context — just one inbox where messages become CRM activity automatically.
Bring your own numbers & mailboxes · AI replies & qualification · Reply & open tracking
Sara Khan
Can you share pricing?
Mohammed R.
Thanks — booked!
Layla F.
Is VAT included?
Sara Khan
Every conversation, connected to the customer.
Sales in the UAE happens on WhatsApp and email — but those conversations usually live in personal inboxes and phones, invisible to the rest of the team. When a rep is away, context disappears and follow-ups go cold.
Xentral connects your own channels and threads every message onto the matching contact's timeline. Anyone with the right permission can see the full history, pick up the conversation, and move the deal forward without asking around.
Because communications sit on top of the same CRM, a WhatsApp enquiry can become a contact, a deal, a quote and an invoice without ever leaving the workspace.
Your own WhatsApp Business numbers, with AI on hand.
Connect one or more WhatsApp Business numbers — personal to a rep or shared across the team. Incoming messages create or match a contact, and an AI agent can qualify enquiries, answer common questions and draft replies in the customer's language.
Hand a conversation from AI to a human at any time, assign it to an owner, tag it and track its status from new enquiry to converted.
- Personal and shared WhatsApp Business numbers
- AI qualification, intent detection and reply drafting
- Auto-create contacts and link every chat to the CRM
- Assign, tag, and track lead status
+971 50 •• new chat
UnassignedSend from the mailboxes you already trust.
Connect Gmail, Outlook, Microsoft 365 or any SMTP/IMAP mailbox — personal or shared. Choose which mailbox sends each offer, invoice or campaign, so messages always come from a real, trusted address rather than a generic system sender.
Replies and opens are tracked and logged against the contact, giving your team a clear picture of engagement.
- Gmail, Outlook, Microsoft 365 and SMTP
- Per-message mailbox selection for offers, invoices and campaigns
- Reply and open tracking on every contact
- Signatures and branded HTML email
Sara Khan
Can you share pricing?
Mohammed R.
Thanks — booked!
Layla F.
Is VAT included?
Sara Khan
Sequences that run from your own senders.
Build multi-step email sequences that send from your connected mailboxes, pause the moment someone replies, and report exactly what's working. Rotate across mailboxes to protect deliverability and warm up new senders so they land in the primary inbox.
A/B test subject lines and copy, and let the winning version take over automatically.
- Multi-step sequences with smart send windows
- Mailbox rotation and inbox warm-up
- A/B testing with automatic winners
- Auto-stop on reply; replies flow to the CRM
Xentral AI
Your key · ClaudeOne inbox for the whole team.
Shared inbox
WhatsApp and email in one place, visible to everyone with the right permission.
Own your numbers
Connect your own WhatsApp Business numbers — personal or shared across the company.
Own your mailboxes
Gmail, Outlook, Microsoft 365 or SMTP — choose the sender for every message.
Sequences
Multi-step outreach with mailbox rotation, warm-up and A/B testing.
Tracking
Reply and open tracking keeps engagement visible on every record.
Encrypted & isolated
Credentials are encrypted at rest and scoped to your workspace — never shared.
Omnichannel chat integrated directly into your CRM
Modern buyers prefer instant communication. Xentral WhatsApp integrates your official WhatsApp Business API directly into your central CRM workspace, letting sales and service teams manage high-volume inquiries simultaneously.
No more app-switching or siloed chat histories. Every inbound and outbound text, media file and document links directly to the client's profile. With team-wide routing, conversation ownership and AI-powered lead qualification, Xentral delivers immediate response times while staying fully compliant with official Meta guidelines.
Centralized team inbox
Manage all inbound and outbound client messages from a single dashboard.
Conversation routing & ownership
Assign active chats to account managers or support agents for clear accountability.
Context-rich conversations
Review complete customer CRM histories side-by-side with active chat windows.
Rich media handling
Send and receive layouts, paperwork, invoices and images instantly.
AI pre-qualification
Qualify inbound leads in the background before routing them to human agents.
Meta API compliance
Built-in support for official templates, messaging windows and broadcast rules.
WhatsApp CRM integration · Business WhatsApp Inbox · Shared Team Inbox · Meta WhatsApp for Business
Communications — frequently asked questions
Do I use my own WhatsApp number?
Yes. You connect your own WhatsApp Business numbers — personal to a rep or shared across the team. Xentral never sends from a shared platform number.
Which email providers are supported?
Gmail and Google Workspace, Outlook and Microsoft 365, and any standard SMTP/IMAP mailbox. You can connect several and choose which one sends each message.
Are messages linked to the CRM automatically?
Yes. Incoming WhatsApp and email messages match or create a contact and attach to that contact's timeline, so the whole team has context.
Can AI handle conversations?
An AI agent can qualify enquiries, detect intent and draft replies in the customer's language. You can hand any conversation to a human at any time.
How do you protect deliverability for sequences?
Sequences rotate across your connected mailboxes and include inbox warm-up so new senders build a healthy sending reputation and land in the primary tab.
Bring your channels into one workspace.
Connect your WhatsApp numbers and mailboxes, qualify with AI and keep every conversation on the customer record. Start free.