Support that stays connected to the customer.
Turn questions, issues and requests into tracked tickets with clear priorities and SLAs — linked to the same customers, conversations and invoices your sales team already works with. Nothing falls through the cracks.
Priorities & SLAs · Linked to Customer 360 · AI triage & drafting
Support queue
SLA 97%One record, from first sale to ongoing support.
When support runs in a separate help desk, agents lose the context of the deal, the invoices and the conversations that came before. Xentral keeps tickets inside the same workspace, so every case is connected to the customer's full history.
Tickets carry a priority, an owner and an SLA, and managers can see what's open, what's critical and what's breaching service targets — in one view that sits next to revenue and pipeline.
The AI copilot classifies incoming issues, suggests a priority, summarises the case and drafts an empathetic reply, so agents resolve faster.
Every issue tracked to resolution.
Create tickets from a conversation, a contact or directly, assign an owner, set a priority and let SLA timers track first response and resolution. Tags and statuses keep the queue organised, and resolution times feed your analytics.
- Priorities, statuses and tags
- First-response and resolution SLAs
- Assignment and team queues
- Linked to the customer and their invoices
Support queue
SLA 97%Faster answers, less manual sorting.
The AI agent reads an incoming issue, classifies it, recommends a priority and summarises the case for the agent. It can draft a helpful, on-brand reply that an agent reviews and sends — cutting handling time without losing the human touch.
- Automatic classification and priority suggestions
- Case summaries for fast handover
- Drafted replies an agent approves
- SLA-risk detection
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Support your customers can feel.
Connected tickets
Cases linked to the same customers, conversations and invoices as sales.
SLAs
First-response and resolution timers keep service on track.
Queues & owners
Assign tickets, organise team queues and balance workload.
Priorities & tags
Triage by priority and tag to keep the queue under control.
AI drafting
Classify, summarise and draft replies to resolve faster.
Role-based
Support sees what it needs without billing or admin access.
Service Desk — frequently asked questions
Are tickets linked to the customer record?
Yes. Each ticket connects to the same contact and company as your CRM, so agents see the full history of deals, conversations and invoices.
Can I set SLAs?
Yes. Tickets carry first-response and resolution SLA timers, and managers can see what's breaching or at risk.
Can AI help with support?
The AI agent classifies issues, suggests priority, summarises the case and drafts replies for an agent to review and send.
Can I create a ticket from a WhatsApp chat?
Yes. A conversation can be turned into a ticket, keeping the context and linking it to the contact.
Keep support and sales on one record.
Track issues with priorities and SLAs, resolve faster with AI, and keep every case connected to the customer. Start free.