Organise incoming requests
Turn support needs into trackable tickets with clear status.
Customer support
Manage customer support with shared context.
Track service tickets, priorities, replies and resolution status within the Xentral customer workspace.
Included capabilities
- Support tickets
- Ticket priorities
- Reply workflows
- Resolution status
- Customer context
- Team visibility
How it helps
Built into the wider Xentral workspace.
Xentral's service desk helps teams manage customer requests after the sale. Tickets, replies and status remain visible to the people responsible for resolving issues and maintaining the relationship.
Give teams context
Keep service work close to the customer relationship.
Improve accountability
Make ownership and progress visible across the support workflow.
Connected platform
Explore more Xentral capabilities.
CRM
Manage contacts, companies, leads, deals and customer activity in one company-scoped CRM workspace.
Learn moreSales pipeline
Track deals, stages, activity and follow-up with a clear sales pipeline built for multi-seat teams.
Learn moreConnect WhatsApp Business conversations to customer records, ownership and sales workflows in Xentral.
Learn moreBuilt for the UAE
Service desk for businesses operating in Dubai and across the Emirates.
UAE businesses often manage fast-moving enquiries, multilingual customer relationships and teams working across sales, operations and service. Xentral keeps that work in one company workspace, with clear ownership and connected records.
The platform is designed to support practical local operations: AED-based commercial activity, VAT-ready documents where applicable, WhatsApp-led customer communication and a marketplace focused on UAE business opportunities.
Frequently asked questions
Is Xentral Service desk designed for UAE businesses?
Yes. Xentral Service desk is part of a UAE-first operating platform built for companies working in Dubai and across the Emirates.
Does service desk connect with the rest of Xentral?
Yes. Service desk works inside the same company workspace as CRM records, team activity, marketplace operations and commercial documents where relevant.
Can a growing team use Xentral Service desk?
Yes. Xentral supports multi-seat company workspaces with assignments, roles and shared operational visibility.
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