Manage customer support with shared context.
Track service tickets, priorities, replies and resolution status within the Xentral customer workspace.
Free to start · Multi-seat with role permissions · UAE-ready · AED & TRN
One connected system instead of disconnected tools.
Xentral's service desk helps teams manage customer requests after the sale. Tickets, replies and status remain visible to the people responsible for resolving issues and maintaining the relationship.
Because every module shares the same customer and item records, the data you capture once flows everywhere — no re-entering, no silos, and a clear view for the whole team.
Built into the wider workspace.
Xentral's service desk helps teams manage customer requests after the sale. Tickets, replies and status remain visible to the people responsible for resolving issues and maintaining the relationship.
- Support tickets
- Ticket priorities
- Reply workflows
- Resolution status
- Customer context
- Team visibility
Open deals
42
New contacts
128
Built to run real operations.
Organise incoming requests
Turn support needs into trackable tickets with clear status.
Give teams context
Keep service work close to the customer relationship.
Improve accountability
Make ownership and progress visible across the support workflow.
Turn issues into loyalty with centralized ticketing
Post-sale experiences drive retention. The Xentral Service Desk integrates support ticketing directly into your core CRM environment, keeping post-sales workflows as organized as your front-line sales.
Route incoming support emails or WhatsApp issues into clean, trackable tickets. Service staff can instantly inspect historical deal files, billing documents and past conversations, resolving friction fast and delivering a premium, seamless experience.
Unified support ticketing
Automatically transform incoming service emails and texts into organized tickets.
Threaded communication
Log agent replies alongside internal diagnostic comments on every ticket.
SLA & prioritization
Flag critical tickets using automated severity scoring to address urgent matters first.
Transparent status dashboards
Give management visibility into open tickets, backlog and resolution speed.
CRM context integration
Give technicians immediate access to customer files and account statuses.
Service Desk software · Customer Support Ticketing · B2B Help Desk · Issue Resolution CRM
Frequently asked questions
Is Xentral Service desk built for UAE businesses?
Yes. Service desk is part of a UAE-first platform built for companies working in Dubai and across the Emirates, with AED-first multi-currency and VAT-ready documents.
Does service desk connect with the rest of Xentral?
Yes. Service desk works inside the same workspace as CRM, operations, finance and commercial documents.
Can a growing team use it?
Yes. Xentral supports multi-seat workspaces with roles, assignments and shared visibility.
Bring service desk into one connected workspace.
Track service tickets, priorities, replies and resolution status within the Xentral customer workspace.